Customer Care
Shipping & Returns
Clear guidance for delivery, tracking, returns, and refunds — from checkout to the moment your jewelry arrives.
Delivery
From Our Studio to Your Door
Order Processing
Ready-to-ship orders are generally prepared within one to three business days. Personalized, resized, or made-to-order pieces may require additional production time.
Delivery
Available shipping methods, estimated delivery times, and any delivery charges are shown at checkout based on the destination and enabled carrier services.
Tracking
When tracking is available, a shipping confirmation email will include the carrier and tracking information.
International Orders
International availability is determined at checkout. Customers may be responsible for destination-country duties, taxes, or customs charges unless stated otherwise.
Returns
A Clear and Considered Return Process
Return Window
Eligible items may be returned within 30 days of delivery. Update this period in Elodor settings to match your final store policy.
Return Condition
Returned items must be unworn, unused, unaltered, and packaged with their original presentation materials and proof of purchase.
Return Exclusions
Personalized, engraved, resized, made-to-order, final-sale, and hygiene-sensitive items may be excluded unless damaged or incorrect.
Refunds
Approved refunds are issued to the original payment method after inspection. Bank or payment-provider processing times may vary.
How to Request a Return
Contact Customer Care
Send your order number and return reason through the Contact Us page.
Receive Return Instructions
Wait for confirmation and the appropriate return address before shipping the item.
Pack the Item Securely
Use protective packaging and a trackable delivery service where possible.
Inspection & Resolution
After inspection, the store will confirm the refund, replacement, or other approved resolution.
Need Help With an Order?
Contact customer care before returning a product so we can provide the correct instructions.